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7 Reja Street
Wrocław 22-222
March 20th 2011
Polskie Koleje Państwowe S.A.
1 Kolejowa Street
Warszawa
11-111
Poland
Dear Sir/Madam,
I am writing to inform you of my dissatisfaction with the railway service on 13 March this year.
The train was supposed to leave at 6.13. Many people were waiting for it, and we spent a half hour until it came. As a matter of fact it was not the end of drama. Suddenly, when we were travelling, the radiator broke down. It started to stinks in disgusting way. The train executive tried desperately to do something, but his manners of his actions were inefficient. In order to all these mentioned factors and despite all my endeavours, I was not able to get to important meeting on time.
Could I please ask you to ensure that such events do not happen again. I demand it strongly, because it is not the first time when railway service disappointed me.
I look forward to receiving your explanation of these matters.
Yours faithfully
XYZ